Solutions · Feedback calls · In build
AI feedback calls after every visit. Three questions, every answer saved against the customer.
The unhappy customer rarely fills the form; they just do not come back. The agentic AI voice agent calls after a visit, a test drive, a trip or a demo class and asks your few questions. Answers are saved with the transcript, and an unhappy customer can ask for a callback.
In build · set up with you during a pilot
Where you lose them
Feedback forms go unanswered, and the unhappy customer never says why. Three questions after the visit
The problem
Feedback forms go unanswered.
People will answer a short call.
- 12 pointslower response for web surveys than for other modes such as phone, across 114 comparisons.Daikeler et al., Journal of Survey Statistics and Methodology, 2020
How it works · In build
Feedback calls in 4 steps.
Your questions, your rules, your calling hours.
In build. We set it up with your questions with you during setup.
- 01
Visit done
A test drive, a lab visit, a trip or a demo class. - 02
Called the next day
In the customer's language, inside the calling window. - 03
Three questions
A rating, what went well and what to fix. - 04
Answers saved
Against the customer, with the transcript. Unhappy customers can ask for a callback.
What your team receives
After every call.
Evidence, not a summary.
- A rating and the customer's own words for every visit
- Callback requests from unhappy customers, with the reason
- Answers you can read by branch, salesperson or trip
- Recording and transcript of every call
Versus a feedback form
Web surveys get about 12 points lower response than the phone. A three-question call reaches the customers who never open the link, in their own words.
Stage by stage
What feedback calls covers.
The problem, and what the agent does about it.
01 · The questions
Three questions after the visit
Feedback forms go unanswered, and the unhappy customer never says why. The agent calls after a visit, a test drive or a trip and asks your few questions.Short by design
Keep it to three questions.Status
In build, set up with youLanguages
14+ languagesLength
Three questions
02 · The answers
Saved against the customer
Answers scattered across notes cannot be read or acted on. Every answer is saved with the transcript, and an unhappy customer can ask for a callback.Callback on request
A customer who wants to talk to a person gets a callback.Saved
Answers and transcriptUnhappy customers
Can ask for a callbackOpt-out
Say stop at any point
Works in the real world
Built for conversations at scale
Voice intelligence, call rules and analysis built for real customer conversations.
Multilingual understanding
14+ languages, including Hindi and Hinglish, on chat and calls.
Voicemail detection
Knows a machine from a person before it speaks.
Human-like timing
Replies prepared while the caller talks.
Built-in call audit
Every call checked, every answer quoted.
Calling rules in code
Hours, retries, consent and “stop”, enforced on every dial.
Full-stack platform
Chat, telephony, CRM sync and reports in one place.
Questions
Feedback calls:
what teams ask first.
What is an AI feedback call?
Why call instead of sending a feedback form?
Won't customers be annoyed by another call?
What happens when a customer is unhappy?
Is it live today?
Where it fits
Feedback calls by industry.
And where to go next.
Revvox Dial
Hiring screening calls, interviews booked on the call, and reminders on the same engine.Read morePricing
Dial, Loop and Talk from $59 a month for 2,000 credits: about 66 applicants or leads (about $0.89 each) or about 400 website chats. Workflows included. Beta prices, in US dollars, + tax where applicable.Read moreFor real estate
Every property enquiry called within minutes.Read moreFor clinics and diagnostics
Every patient enquiry called within minutes.Read moreFor travel
Every trip enquiry called within minutes.Read moreFor auto dealers
Every car enquiry called within minutes.Read moreFor insurance
Every policy enquiry called within minutes.Read moreFor solar
Every rooftop solar enquiry called within minutes.Read moreFor e-commerce
Every shopper's question answered, day or night.Read more
Same engine
One engine. Every job.
Status shown on each.
Hear what customers think, every visit.
Ask for the feedback template.
Hear Vira on a real call first, then get started on your own. Cancel anytime.