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Industries · E-commerce

AI chat for online stores. Every shopper's question answered, day or night.

And the ready ones called back in one tap. 14+ languages.

Get started Hear Vira
The Talk app: the inbox of website chats, the conversation where Vira answers a bulk order question and calls the visitor from the chat, and the contact with the lead and the call linked. Sample data.

Where you lose them

Shoppers ask about sizes, delivery dates and returns at 11 pm. A form that promises a reply tomorrow loses the order to a store that answered tonight. Vira answers from your own pages at any hour, and calls back the ones who are ready.

The problem, in numbers

Why a fast answer sells.
Interest fades within the hour.

What Vira asks

What Talk asks a shopper.
One question at a time, only what it needs.

  • 01

    Which product and size

    So the answer comes from the right product page: fit, material, what is in the box.
  • 02

    Delivery area and date needed

    Delivery promises come only from the shipping rules you load, so a gift arrives when it should.
  • 03

    Order number, for order questions

    With Shopify or WooCommerce connected, Talk looks the order up instead of guessing.
  • 04

    Return or exchange reason

    Your return policy is quoted as written. Approving a refund stays with your team.
  • 05

    A good time for a call, if they want one

    For big baskets or unsure shoppers, one tap starts a call with the same agent, inside your calling hours.

Scoring is yours. Example rule you might write: basket over a set value and asking about delivery this week = call now. A complaint about a delivered order = hand to the team with the order attached.

Test Vira

Hear the AI agent built for online stores.
Real questions. Real next steps.

Sample calls with demo companies. Both voices are generated, so you hear how Vira sounds and what it asks.

  • E-commerce

    English

    The parcel that didn't arrive

  • Website chat

    English

    “Yes, please call me.”

Where leads come from

Where shoppers' questions come from.
Most arrive when your team is offline.

A shopper deciding between two sizes or checking a delivery date wants the answer on the page, now. Talk sits on your store and answers there; Loop calls the shoppers who leave their number on a form.

  • Your store's chat window

    Talk installs with one script tag on Shopify, WooCommerce, WordPress, Wix, Webflow or plain HTML. Live today.

  • Order questions

    Connect Shopify or WooCommerce and Talk answers “where is my order?” from your real orders.

  • Callback and enquiry forms

    Bulk-order, wholesale and “call me” forms post to a signed endpoint, and Loop calls each one within minutes. Live today.

  • WhatsApp and Instagram

    Not yet. Two-way WhatsApp chat needs Meta's approval, which has started. Instagram and Messenger are not built.

Example script · English

How a size question becomes a call.
An example in English, chat first, then a call.

A shopper choosing between two sizes of a jacket, late in the evening. Written for this page to show the flow; it is not a recording or a transcript of a real call. The grey line under each turn says what is happening.

  1. CallerIs the medium a slim fit? I'm usually between M and L.Chat message from the shopper.
  2. Vira (AI)It's a regular fit. Your size guide says chest 100 cm for M. Want me to call and help you choose?Talk answers from the product page, then offers a call.
  3. CallerYes, call me.The shopper taps Call me now.
  4. Vira (AI)Hi, this is Vira, an AI assistant for the store. You were choosing between M and L. What's your chest size?The same agent calls and picks up the chat.
  5. CallerAbout 102.The shopper answers.
  6. Vira (AI)Then L will feel easier. Shall I have the team note L for your order?One clear next step; the order itself stays with the shopper.

Example outcomeLead · jacket, size L · wants delivery by Friday · call 2 min · summary sent to the team inbox

What your team gets

What your team receives.
A summary, not a transcript to read from the top.

After every call.

Hard questions go to your team inbox with the chat attached: take over, assign, add a note or open a ticket. After-delivery feedback calls are in build.

  • Name, what they wanted and where they got stuck
  • The product, size and delivery date asked about
  • The order number and status, for order questions
  • The whole chat, and the call recording and transcript if there was a call
  • The outcome in your CRM as a signed webhook, or through a workflow
A chat handed to the team: Vira says it will bring in someone who can arrange a replacement, and a teammate books one in the same thread. Sample data.

Orders

Every order, right in the conversation.

Link a WooCommerce or Shopify order to a chat from your inbox. Search by order number, phone or email, and the order sits beside the conversation: what was bought, the total, cash on delivery or paid, the courier and tracking link, and a button to open it in your store.

  • Suggests the order a customer typed, or their recent orders. Your team clicks to link; nothing links by itself
  • Vira answers “where is my order?” from it, after checking the order is the customer's own
  • Refunds and changes go to a person, noted on the order
  • Filter the inbox by orders and their status, and start a workflow when an order is linked
A Talk conversation: a visitor says Royal Mail could not deliver her dress, Vira asks for the last digits of her phone and postcode to check order TA-10619, and a teammate replies that a redelivery is booked. Sample data.

Built for trust · limits

What it does not do for stores.
Money and refunds stay with your team.

  • No payments on chat or call

    It never asks for card numbers, UPI PINs or OTPs, and never takes a payment.

  • No refunds or discounts

    It quotes your return policy as written. It never approves a refund or invents a discount code.

  • No made-up stock or dates

    Stock, prices and delivery dates come only from your pages and connected orders. Otherwise it says the team will confirm.

  • Calls only with consent

    A call happens only when the shopper asks, and only inside your calling hours, in the person's local time.

Works in the real world

Built for conversations at scale

Voice intelligence, call rules and analysis built for real customer conversations.

  • Multilingual understanding

    14+ languages, including Hindi and Hinglish, on chat and calls.

  • Voicemail detection

    Knows a machine from a person before it speaks.

  • Human-like timing

    Replies prepared while the caller talks.

  • Built-in call audit

    Every call checked, every answer quoted.

  • Calling rules in code

    Hours, retries, consent and “stop”, enforced on every dial.

  • Full-stack platform

    Chat, telephony, CRM sync and reports in one place.

Solutions for online stores

One agent for every job.
Live and in build, labelled.

Pricing and next steps

Priced per conversation.
Not per seat. One price a chat, however long.

Talk runs on the same plans as Loop: from $59 a month for about 400 website chats (beta prices, + tax where applicable). A chat uses 5 credits; a lead that is phoned uses 30. Cancel anytime. A store that also calls form leads uses Loop from the same credits.

Questions

What online stores ask us
before they start.

Does it work on Shopify and WooCommerce?
Yes. Talk installs with one script tag on Shopify, WooCommerce, WordPress, Wix, Webflow or plain HTML. Connect Shopify or WooCommerce and it answers order-status questions from your real orders. A Shopify App Store listing is not available yet.
Where do its answers come from?
From your own website pages and documents. A test box lets you ask it questions before any shopper does and see which page each answer came from. When it is not sure, it hands the chat to your team instead of guessing.
Can it call a shopper back?
Yes, when the shopper asks. One tap starts a call with the same agent, which picks up where the chat left off. Calls happen only inside the hours and days you set.
Can my team link a store order to a chat?
Yes. In the inbox, Link order searches your connected WooCommerce or Shopify store by order number, phone or email, and the order shows beside the chat with its status, items, total and tracking. When a customer types an order number, the inbox suggests it; nothing is linked until someone on your team clicks. The chat then answers order questions from that order, and only after checking it belongs to the customer.
Does it work on WhatsApp?
Not yet. Two-way WhatsApp chat needs Meta's approval, which has started. Today Talk runs in a chat window on your site and on a hosted chat page you can link to.
How much does it cost for a store?
Talk runs on the same monthly plans as Loop and Dial, from $59 a month. A chat uses 5 credits, so Starter covers about 400 chats. There is no free trial; a short pilot on your own store follows a call.

Ready to answer every visitor, day and night?

Hear Vira first, then get started on your own website. Cancel anytime.

Get started

Request a call back

Leave your number and a person from our team calls you back to walk you through it.

You asked about a bulk order in the website chat. It will ask: Quantity, sizes, delivery date.

A person from our team calls you back within one working day, during working hours. This is not an automatic call.

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