Industries · Clinics and diagnostics
AI calling for clinic and diagnostic enquiries. Every patient enquiry called within minutes.
The test, centre and preferred time captured on the call. 14+ languages.
Where you lose them
Enquiries for checkups and treatments come in while the front desk is busy with patients in the room. By the time someone calls back, the patient may have booked elsewhere. Vira calls every new enquiry within minutes and asks your questions first.
The problem, in numbers
Why a returned call matters in healthcare.
Reminders move attendance; so does speed.
- 25%fewer missed appointments with reminders, across 26 randomised trials and 16,076 patients.Robotham et al., BMJ Open, 2016
- 68% → 80%attendance with no reminder versus a reminder phone call.Cochrane review, Gurol-Urganci et al., 2013
What Vira asks
What the agent asks a patient.
Scheduling questions only. Nothing clinical.
- 01
Which test, package or treatment
The package name from your ad, a specific test, or the specialist they want to see. It confirms the enquiry matches what you offer. - 02
Who it is for
Self, a parent or a child. Families often book for elderly parents, and your team needs to know who will attend. - 03
Nearest centre or home collection
The centre they can reach, or the area and pin code for home sample collection, so you route it to a centre that serves them. - 04
Preferred day and time
Morning slots matter for fasting tests. The agent saves the day and time the patient asks for; your front desk confirms it. - 05
A time for the front desk to confirm
If the patient has questions about preparation, price or reports, the agent notes them for a callback from your staff.
Scoring is yours. Example rule you might write: a listed package and a serviceable pin code and a preferred date within seven days = ready to book. A question about symptoms or results = staff callback, never answered by the agent.
Test Vira
Hear the AI agent built for clinics and diagnostic labs.
Real questions. Real next steps.
Sample calls with demo companies. Both voices are generated, so you hear how Vira sounds and what it asks.
Clinic
HinglishA check-up booked around office hours
Where leads come from
Where patient enquiries come from.
Usually while the front desk is busy.
Health-package offers, specialist consultations and home sample collection are sold through search and social ads. The enquiry arrives during clinic hours, when the people who should call back are with patients.
Google Lead Forms
Search ads for “full body checkup near me” or “thyroid test home collection”. Connected today and called within minutes, inside the calling window.Your booking or enquiry form
Package pages and “book a test” forms on your site post to a signed endpoint. Live today.Meta health-package ads
Seasonal checkup offers on Facebook and Instagram. The direct Meta Lead Ads connector is next.Listing sites
There is no connector for doctor or lab listing sites. Enquiries your system already receives can be forwarded to the website-form endpoint.
Example script · Hindi
How a diagnostics call sounds.
An example script in Hindi, with the line it will not cross.
Full body checkup enquiry from a Google lead form. Written for this page to show the flow; it is not a recording or a transcript of a real call. The English line under each turn is a translation.
- Vira (AI)नमस्ते, मैं [Lab] की AI सहायक बोल रही हूँ। आपने फ़ुल बॉडी चेकअप पैकेज के बारे में पूछा था, उसी के लिए कॉल किया है।Hello, I’m the AI assistant calling from [Lab]. You asked about the full body checkup package; I’m calling about that.
- Callerहाँ, मम्मी के लिए करवाना है। घर से सैंपल ले लेंगे?Yes, it’s for my mother. Can you collect the sample from home?
- Vira (AI)जी, होम कलेक्शन होता है। आप किस इलाके में हैं, पिन कोड बता देंगे?Yes, we do home collection. Which area are you in? Could you tell me the pin code?
- Callerअंधेरी ईस्ट, 400069। उनका शुगर थोड़ा ज़्यादा रहता है, कौन-सा टेस्ट और करवाएँ?Andheri East, 400069. Her sugar runs a little high. Which extra test should we do?
- Vira (AI)यह मैं नहीं बता सकती, यह डॉक्टर या हमारी टीम ही बताएगी। मैं आपका सवाल नोट कर लेती हूँ।I can’t advise on that; a doctor or our team will. I’ll note your question for them.
- Callerठीक है। सैंपल कब ले सकते हैं?Okay. When can you take the sample?
- Vira (AI)आपको कौन-सा दिन और समय ठीक रहेगा? टीम कन्फ़र्म करके आपको कॉल करेगी।Which day and time suit you? The team will confirm and call you back.
- Callerसोमवार सुबह सात बजे।Monday, seven in the morning.
Example outcomeReady to book · home collection 400069 · Mon 07:00 requested · question for staff: extra test
What your team gets
What your front desk receives.
A request to confirm, not a number to chase.
After every call.
The agent captures a preferred time today. Booking into your schedule, reminder calls before the visit and feedback calls after it are templates in build.
- The package or test, who it is for, and home collection or centre visit
- Area and pin code for collection routing
- The day and time the patient asked for
- Any clinical or price question, flagged for a staff callback
- The recording, the transcript and the outcome in your CRM as a signed webhook
Built for trust · limits
What it does not do in healthcare.
The boundaries are part of the script.
No medical advice
It does not suggest tests, discuss symptoms, interpret results or say whether something is serious. Those questions are flagged for your staff.No reports read out
It never reads out a report or a value, and does not confirm results over the phone.Only what scheduling needs
Test, patient, area and time. Health details are sensitive; consent must be clear and can be withdrawn at any time.Calls in the window
Only inside your calling hours, in the person's local time, with an opt-out on every call. Do-not-call checks in your market stay with you.
Works in the real world
Built for conversations at scale
Voice intelligence, call rules and analysis built for real customer conversations.
Multilingual understanding
14+ languages, including Hindi and Hinglish, on chat and calls.
Voicemail detection
Knows a machine from a person before it speaks.
Human-like timing
Replies prepared while the caller talks.
Built-in call audit
Every call checked, every answer quoted.
Calling rules in code
Hours, retries, consent and “stop”, enforced on every dial.
Full-stack platform
Chat, telephony, CRM sync and reports in one place.
Solutions for clinics and diagnostic labs
One agent for every job.
Live and in build, labelled.
Pricing and next steps
Priced per lead handled.
Not per seat. 2 call minutes included.
Loop is priced per lead handled: from $59 a month for about 66 leads (beta prices, + tax where applicable), retries included, cancel anytime. A chain with several collection centres can talk to us about a larger plan.
Appointment booking and reminder calls
What it does, and what it does not do.Read moreHow patient enquiry calls work
The live agent that calls each new enquiry.Read moreBest practices for calling enquiries
When to call, how often, and how to open the call.Read morePricing for clinics and labs
Per enquiry handled; retries free.Read more
Questions
What clinics and diagnostic labs ask us
before they start.
Will the AI give medical advice to patients?
Can it book the appointment or sample collection?
Does it tell patients their test results?
Which languages can patients use?
Why do reminder calls matter for clinics?
Ready to turn every lead into a conversation?
Hear Vira first, then get started on your own leads. Cancel anytime.