Your Revvox sign-in now lives in a cookie the browser locks to the exact Revvox address you use, so no other site can swap it for its own. Everyone signs in once more after this update.
Connecting a Shopify store now has to come from the Revvox app installed in that store, and a store already connected to one Revvox business can't be moved to another with a code.
Confirm your email, or sign up with Google, and your business gets 500 credits to try chat, calls and tests. They are used first and end after 14 days. Once per business.
When something is refused because of your plan, a review or a paused profile, you now see the reason in plain words. Starting a workflow from a template says why it didn't start.
Booking settings, the WhatsApp number panel, the word map and the LinkedIn refresh show an error you can retry when they can't load, instead of waiting for ever.
When a visitor types their name or number in a message, the details card picks it up and only asks for what is missing. Numbers are never read back in the chat; the card shows them masked.
Top-ups add to a plan. A workspace without one now sees that in plain words, with a link to the plans, instead of a buy dialog that could not go through.
A store Shopify no longer accepts is marked Having trouble and can be reconnected from its setup, with the store name filled in. Before, it still read as connected.
Revvox opens to everyone: Talk answers store chat and confirms cash-on-delivery orders, apps connect once, and plans, credits and data controls are in place.
Connect a Shopify or WooCommerce store and Vira answers shoppers on your website: product questions, order status after the shopper is verified, and a hand-over to your team when a person is needed. Every chat lands in one inbox.
New COD orders can be confirmed with a short call before they ship, and the answer is written back to the order. A store shared by several workspaces is called from one of them only, so no shopper gets two calls.
A new Integrations page for stores, CRMs, payments, couriers, helpdesks, calendars and team chat, with one-click sign-in where the app allows it. Connect an app once and choose which workspaces use it.
Choose a monthly or yearly plan with included credits, top up when you need more, and see every credit used. Unused plan credits roll over for one cycle.
Experienced engineers run mock and technical interviews for candidates and hiring teams, with a written rubric and a report after every round. Engineers can apply to interview at experts.revvox.io.
Every market a workspace calls into now carries an explicit approval on the record. Until a region is approved, the dial is refused with a reason instead of being placed, so a compliance gap shows up as a blocked call you can see and fix, not a call that should never have happened.
The whole product moved to a white canvas with hairline rules and a single accent. Status colour is reserved for status, and less of the interface competes with your data.
Outbound calls can be placed through a new conversational voice agent. The agent, its phone number and its prompt version are configured per workspace, and every call records which prompt version answered it.
Give the agent the facts it is allowed to state about your business: pricing, location, what you do and do not offer. Entries are versioned, so you can always see what the agent knew at the time of any call.
Create a workspace for each client or location. Leads, recordings, policy and reporting never cross between them, and a new workspace starts in shadow mode: nothing dials until its own go-live.
Go-live now checks three things on the record: your questions are saved, your calling policy is saved, and a real test call has completed. Until all three pass, the button stays closed.
Qualification scores are computed by your rules, not by the model, and each extracted answer stores the moment in the transcript it came from. A low-confidence answer is held for a person instead of being scored silently.
