Terms of service

1. The agreement

These terms are between Revvox, a trading name of Prince Kumar Singh, a sole proprietorship registered as a micro enterprise under Udyam, India (“Revvox”, “we”), and the business or person who uses the service (“you”). By creating an account, booking an Experts round or using the service you accept them. If you accept for a company, you confirm you may bind it. You must be at least 18.

Our privacy policy and data processing terms are part of these terms. A signed order form or pilot agreement, if you have one, wins over these terms where they differ.

2. The services

• Loop calls your new leads with an AI agent, asks your questions, books the next step and sends outcomes to your CRM.
• Talk answers chats on your website, store and messaging channels, and can look up orders in a store you connect.
• Dial runs first-round hiring calls and coding rounds with your applicants.
• Experts lets candidates book mock and technical interviews with independent interviewers (section 22).

Features marked beta or preview may change or be withdrawn, and are provided without any availability commitment. We improve the service continually; if we remove something material you pay for, we will tell you first.

3. Accounts and access

Give accurate sign-up details and keep them current; that is how we reach you about billing, outages and changes. You are responsible for everyone you invite and what they do, and for keeping sign-in details safe. Tell us at once if you think an account has been misused. We strongly recommend two-step login for owners and admins.

4. What you are responsible for

• Consent and lawful contact. A lawful basis (usually consent) to call, message or interview every person whose details you upload or connect, and records to prove it.
• Calling and messaging laws wherever the people you contact are, for example India’s TRAI rules on commercial communications and the NCPR (DND) registry, the US TCPA, Telemarketing Sales Rule and state laws, UK PECR and EU ePrivacy and data protection laws, and the business policies of the messaging channels you use.
• Your content: scripts, questions, knowledge base, job descriptions and offers, and that they are accurate, lawful and not discriminatory.
• Your integrations: that you may connect each CRM, store, ad account or number, and that you follow its terms.
• Your decisions: what you do with recordings, transcripts, scores and contact details, including every hiring decision in Dial.

5. Acceptable use

You must not use Revvox to:

• call or message people who have not agreed to it, including from bought, rented or scraped lists;
• send spam, or contact anyone on a do-not-call list or who has opted out;
• make the agent claim to be human, hide which business it calls for, or impersonate anyone;
• switch off, evade or work around the calling-hour, opt-out, consent or disclosure checks;
• contact anyone under 18, or collect health, financial or other sensitive data without telling us first;
• harass, threaten, deceive or discriminate, or promote anything illegal;
• upload malware, probe or overload the service, or try to reach other customers’ data;
• copy, resell or reverse-engineer the service, or build a competing product from it, except as the law allows.

6. AI features and their output

Revvox uses AI models from third parties (listed in our privacy policy). AI output can be wrong, incomplete or unexpected: an agent may mishear, misstate a detail or score someone unfairly. Review what matters before you rely on it, and do not use AI output as the only basis for a decision with legal or similarly significant effect on a person, such as rejecting a job applicant. We do not use your data to train AI models.

7. Who is making the call

You are the caller. Calls and messages sent through Revvox are made for you (or your client, if you are an agency), identify you, and follow your instructions. Revvox provides the technology. If you are an agency, agree in writing with your client which of you carries the legal responsibility for the calls; we are not party to that.

To help you meet it, Revvox opens every call by saying it is an AI assistant and naming the business, enforces calling hours in the person’s time zone, honours opt-outs immediately, stores consent records, and logs every blocked call with the reason. These tools support your compliance; they do not replace it. We are not your lawyer, and nothing here is legal advice.

8. What we do not promise

We do not guarantee sales, bookings, hires, answer rates or a return on your spend. We do not guarantee that phone networks will never label a number as spam: we manage for it with registered numbers, per-number limits and monitoring, but the networks decide.

9. Fees, credits and taxes

Our payment provider is the merchant of record. When you buy a plan, a top-up or an Experts round, you buy it from the merchant of record named at checkout and on your invoice. It takes the payment, issues the invoice, and collects and pays the sales tax, VAT or GST that applies, and its own terms, shown at checkout, apply to the payment. Card and UPI details go to it and never reach us.

• Plans are billed monthly or yearly in advance at the prices on our pricing page (or your order form), and renew automatically until cancelled. A new business gets 500 free credits when it confirms its email, once per business; they are used first and end after 14 days.
• Each plan adds a set number of credits each billing month. The pricing page says what each action uses. Unused plan credits roll over for one month only, capped at one month’s allowance.
• Top-up credits last 12 months from purchase.
• Credits are used in this order: this month’s plan credits, then rolled-over credits, then top-ups. Work that needs credits stops when the balance reaches zero; there is no unlimited plan and no surprise overage.
• Credits have no cash value, cannot be transferred between accounts and lapse when the account closes.
• We may change prices with at least 30 days’ notice by email; the change applies from your next renewal after the notice ends.

If a payment fails, we will tell you, and may pause the service if it is still unpaid 7 days later.

10. Cancellation and refunds

Cancel any time in billing settings: no lock-in and no cancellation fee. Your plan runs to the end of the period you paid for and does not renew. Payments already made, and unused credits, are not refunded, except:

• where the law where you are gives you a right to a refund;
• where the service failed because of us (for example a call that used credits but never connected because of our fault), in which case we return the credits or refund that part; and
• for Experts rounds, under the rules in section 22.

Ask for a refund at hello@revvox.io within 30 days of the charge. Approved refunds are paid by the merchant of record to the original payment method.

11. Pilots

A pilot’s price, length and scope are in your pilot order form. You keep the recordings, transcripts and reports produced during the pilot whether or not you continue.

12. Suspension

We may suspend calling, messaging or the whole account at once if we reasonably believe you are breaking section 5, a law, or a phone network’s or messaging channel’s rules; if your use puts the service, other customers or the people you contact at risk; or if payment is overdue as described in section 9. We will tell you why, and restore access once the problem is fixed. Suspension does not stop you exporting your data.

13. Your data

Your leads, contacts, candidates, recordings, transcripts and settings are yours. We process them only to provide the service, as your processor under our data processing terms, and never pool them with another customer’s or use them to train AI models. You can export your data at any time. How long we keep each kind of data is in the privacy policy.

We may use anonymous, aggregated measurements of how the service runs (for example call volumes or error rates) to operate and improve it, provided they cannot identify you or any person.

14. Ownership

We own the service, its software and everything we build into it. You own your data and content, and give us only the permission we need to run the service for you. If you send feedback, we may use it without owing you anything.

15. Confidentiality

Each of us will keep the other’s non-public business information confidential, use it only for this agreement, and share it only with people who need it and are bound to keep it confidential. This does not cover information that is public, already known, independently developed, or that the law requires to be disclosed (with notice where allowed).

16. Third-party services

The service works with services we do not control: phone networks, messaging channels, CRMs, stores, ad platforms and AI providers. Their availability, changes and terms are theirs. We are not responsible for a third-party service, or for what it does with data you send it.

17. Availability and support

We work to keep the service running and give notice of planned maintenance where we can. Unless your order form says otherwise, we do not commit to a specific uptime figure. Support is by email at hello@revvox.io.

18. Warranties

We will provide the service with reasonable skill and care. Apart from that, and as far as the law allows, the service is provided “as is” and “as available”, without other warranties, including fitness for a particular purpose, uninterrupted operation, or accurate AI output.

19. Limitation of liability

Nothing in these terms limits liability that the law does not allow to be limited, such as for fraud, or for death or personal injury caused by negligence. Subject to that:

• neither of us is liable for indirect or consequential loss, or for lost profits, revenue, business, goodwill or data; and
• our total liability arising out of or in connection with these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

The cap does not apply to your payment obligations or to your indemnity in section 20.

20. Indemnity

You will defend and compensate Revvox against claims, fines and costs (including reasonable legal fees) brought by third parties or regulators that arise from: calls or messages made for you without valid consent or in breach of calling or messaging laws; your content or instructions; data you upload or connect without the right to; or your breach of section 5. We will tell you promptly about a claim, let you control its defence, and help reasonably at your cost.

21. Ending the agreement, and your data afterwards

You can end the agreement by cancelling your plan and closing your account. We can end it with 30 days’ notice, or at once if you materially breach these terms and do not fix it within 15 days of our notice, or for a serious breach of section 5.

Before you close your account, export what you need; export stays open for 30 days after a plan ends. After closure, records expire on the retention periods in our privacy policy, or we delete them within 30 days of your written request. Sections that by their nature should survive (such as fees owed, confidentiality, liability, indemnity and governing law) do.

22. Revvox Experts

Experts (experts.revvox.io and interviews.revvox.io) is a marketplace: candidates book mock and technical interview rounds, and independent interviewers run them. These rules apply on top of the rest of these terms.

Interviewers are independent

Interviewers are independent contractors, not employees, agents or partners of Revvox. We review applications and may accept, pause or remove an interviewer. Interviewers decide when they are available, run rounds in their own professional judgement, and are responsible for their own taxes; we deduct tax at source where Indian law requires it.

Booking and paying

Candidates pay for rounds in advance, through the merchant of record named at checkout, at the price shown at booking. A round is booked when a time is confirmed. Rounds must be used within the validity shown at booking.

Cancelling and no-shows

• A booked round can be moved up to 12 hours before it starts.
• Rounds not yet scheduled, and booked rounds up to 12 hours before they start, can be cancelled for a refund of their share of the price. Refund requests are reviewed by our staff and paid through the merchant of record. Later cancellations are not refunded.
• From 15 minutes after the start, either side can report that the other did not come. If the interviewer did not come (reported within 48 hours of the end), the round is cancelled and refunded, and the interviewer is not paid. If the candidate did not come (reported within 24 hours of the end), the round counts as used and the interviewer is paid for the time they kept free.
• We review disputed reports using both sides’ statements and the round’s records.

Reports

After a round the interviewer writes a report. It is that interviewer’s honest opinion for practice purposes. It is not a job offer, a certification, or a statement by Revvox or any employer, and we do not guarantee any hiring outcome.

Payouts

Interviewers are paid per completed round at the rate and on the schedule shown in the interviewer portal when the round was accepted, to the UPI ID, bank account or online payment account they add. Payout details must be in the interviewer’s own name. We may hold a payout while a no-show or complaint is reviewed.

Conduct

Both sides must be respectful and honest. Interviewers must keep candidates’ code, answers and details confidential, must not record a round unless the booking says it is recorded, must not use rounds to recruit for themselves, and must not take payment outside Revvox for a round booked through it. Candidates must not share interview questions they were asked to keep private. Rounds run in a third-party video room and a shared code pad; do not put anything in them you would not want the other person to see.

23. Governing law and disputes

These terms are governed by the laws of India. Before going to court, we will each try in good faith to settle a dispute by talking for 30 days. The courts at New Delhi have exclusive jurisdiction. If you are a consumer, this does not take away the protection of the mandatory laws of the country where you live, or your right to bring a claim there.

24. General

Neither of us is liable for delay caused by events beyond reasonable control. You may not transfer this agreement without our consent; we may transfer it to a successor of the business and will tell you. If a part of these terms is unenforceable, the rest stands. Not enforcing a right is not giving it up. These terms, with any order form, are the whole agreement about the service. Notices to us go to hello@revvox.io; notices to you go to the account owner’s email.

25. Changes to these terms

We may update these terms. For a change that matters, we email account owners at least 30 days before it takes effect (sooner only where the law or a security issue requires). If you do not agree, cancel before then and the old terms apply until your paid period ends.

26. Contact

Questions about these terms: hello@revvox.io.